Refund Policy

General Policy

Due to the nature of custom software development services, refunds are generally not provided for work that has already been delivered or time that has been spent. However, we aim to be fair and will assess refund requests on a case-by-case basis.

Milestone-Based Projects

For projects billed by milestones, payments made for completed milestones are non-refundable. If you cancel before a milestone is completed, we will refund any unearned portion of the milestone payment.

Deposits and Retainers

Deposits or retainers secure project scheduling and are non-refundable unless otherwise agreed in writing.

How to Request a Refund

To request a refund or discuss a billing concern, contact us at nexthorne@gmail.com. We will review your request and respond promptly.